Love them but still waiting on 8 more ,I just received a package of 4 and one cup was broken ,how should I proceed with this process.i can take a picture if necessary

このセットにはコーヒーカップが 4 個 (各デザイン 1 個) 含まれています。
手作りのヴィンテージコーヒーカップは、素朴さとミニマルさが融合したユニークな魅力を、毎日のコーヒータイムにお届けします。高品質の陶器で作られたこれらのカップは、独特の素朴なデザインが特徴です。
材料: 耐久性のあるセラミック
デザイン: ヴィンテージ風にモダンなミニマリストタッチを加えた
容量: 350ml / 12オンス


地球にインスピレーションを得た4つのデザイン。キッチンやコーヒースペースに、個性的なアクセントを加えます。コーヒー愛好家へのギフトにも最適です。
測定
高さ: 12cm / 4.72インチ
トップ幅: 9cm / 3.54インチ
食器洗い機対応: はい
電子レンジ対応: いいえ
Orders are processed and shipped within 48 business hours. You will get a tracking number by email within a few days of your order leaving us.
US delivery takes 5 to 14 business days from dispatch. Hawaii and Alaska take 5 to 21. Worldwide orders take 7 to 21 business days.
Standard tracked shipping is $4.99. Insured premium tracked shipping is $9.99, which adds faster processing plus cover for loss, theft and damage.
You have 30 days from receiving your order to request a return. Email info@snaw.co and we will reply within 24 hours with where to send it.
Items need to come back in the same condition you received them, in their original packaging. Return postage is not covered, and our returns address is in the United Kingdom.
Please request a return before sending anything back, as parcels that arrive without one cannot be accepted.
Add to this order and everything ships together.
The title tells you. If it starts with Set of, that is how many cups you get. Everything else is a single cup, and travel cups are always sold individually.
Yes, with one exception. Cups with a wooden handle should be washed by hand so the wood keeps its finish. Everything else goes straight in.
Every cup gets its own protective box, even inside a set of four. It is why they survive the journey, and why you can hand one over as a gift without wrapping anything.
We replace it. Email info@snaw.co with a photo and a new cup goes out straight away. Nothing to send back.
Orders are dispatched within 24 hours and most arrive within 7 business days.
Four steps from one overlooked daily ritual to a cup in tens of thousands of kitchens.
Most people drink the best part of their day out of whatever mug was nearest. We thought the first cup deserved better than that.
We work with makers who still finish each piece by hand. It is slower, and it means no two cups are quite identical.
Every cup leaves in its own protective box. That began as a way to stop breakages and turned into the reason so many are bought as gifts.
What started with one cup is now part of the morning in homes across four countries, with thousands of five star reviews behind it.